A couple months ago, one of the banks I use was shut down and then picked up by another local financial institution. I could really care less as the funds in this account sit at a minimum most of the time. I just got the account because it was at a local bank and therefore convenient, or so I thought.
This particular bank was my 3rd choice as the first two places I walked into were too busy to even acknowledge that I had walked through the door. If they don't have the courtesy to give me the time of day, I can only image what type of careless behavior would be demonstrated with my money. Anyhow, the bank I ended up with was fine. They were very local and always pleasant when I would go in to take care of business.
I was upset when they were absorbed by another banking institution as this mean my in town branch would be closing down and I would now have to go the next town over (literally, I could go north, south or east) to take care of face to face transactions. The convenience factor had now become an issue.
This weekend marked the final transition to the new bank and it's online system. I knew it was coming and figured I would deal with this when it all happened. So, I hopped onto the website this morning to plug in my temporary ID and password so that I could set up my new online banking stuff. What a frickin' nightmare! I am ready to close my account and keep my money in my shoe!
We all know the drill. Once you get into the new system, you have to create your own unique ID and password. This place was so specific, it doesn't lend itself to security. It has to have a minimum numeric symbols and a minimum alpha characters. It took me over 10 minutes to get that all figured out. Never mind that I had done it correctly at least 4 times and it still didn't like what I was putting in. Then for each flippin' page I would have to put in my 'helpful hint' questions. This place knows more about me than my husband does. It would take one disgruntled IT employee to decimate everyone's accounts and disappear. Stupid!
Don't get me wrong, I feel that security is important and that we should be cautious about our user names and passwords, but it seems as though all of these security measures are being put into place to protect us from the bank's security problems. I don't have any plans on being hacked as I don't post my information anywhere. Why would the bank need to take such ridiculous precautions if they were doing their job correctly?
Enough of this rant. I will probably give this 'new' bank a few months to see if they can step up their irritation factor any more. If they succeed at any level with annoying my further, I will be pulling my pittance and placing it elsewhere.
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